Contact KaratMelt

We welcome questions, data corrections, and feedback from users, jewellers, refiners, and precious metals collectors. KaratMelt is an independent informational reference tool: we do not buy, sell, or appraise gold, silver, or platinum items ourselves. If you want a cash offer, use the "Get a cash offer" form on the gold calculator to reach buyers who serve your area.

How to reach us

The primary way to contact us is via email at hello@karatmelt.com. We read every message and aim to reply within two business days.

What we can help with

• Data & Coin Specification Corrections: If you spot a discrepancy in our US Mint coin fineness data, weight constants, or benchmark dates, please let us know with a source link.
• Payout Band Feedback: If you are a refiner or dealer and have updated trade payout data or regional fee information, we review feedback continuously to keep our published trade ranges realistic.
• Bug Reports & Display Issues: If a calculator or price table is not displaying properly on your device, please include your operating system, browser version, and a brief description of what occurred.
• General Questions: Inquiries about how our benchmark calculations, unit conversions, or purity standards work.

What we cannot do

Please note that we cannot offer personalized appraisal values or identify unmarked vintage jewellery from photos. For physical inspection or formal valuations, we recommend consulting a certified independent appraiser or a local licensed jeweller.